Freephone will lead the way in customer service

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You may not be aware of this but a new OFCOM rule comes into effect in June 2015 which will make 0800 free to call from mobile phones as well as landlines, we think that many companies will choose to differentiate themselves by having a Freephone number for all incoming client calls on the back of this, indeed why should your customer pay anything to deal with you and once the mobile companies are brought into line with free phone calls actually becoming free this will provide an opportunity for some companies to lead the way on making it free to contact them as an existing or potential new client.

Freephone numbers in the past have generally been used to attract new customers on the back of marketing campaigns but as the cost of outbound and inbound calls has reduced so much over the years, paying around 4 pence per minute to cover a call from your new or existing clients might just give you the edge you are looking for?

It certainly gives the best possible image and can only be considered as a good reason to work with your organisation if you are making it free for your valued clients to contact you at all times.

Nowadays we can even give 0800 numbers to your individual sales people and route the incoming calls to their office or mobile number or both, making them even easier to contact for free.

Nationwide Building Society have announced they will offer free calls for its customers, regardless of how they choose to get in touch replacing current chargeable numbers with free phone and we feel certain others will follow this lead.

Nationwide’s main customer service number has been refreshed, changing from 08457 30 20 10 to 0800 30 20 11. It accounts for around 7.2 million calls per year, providing services including lost and stolen cards, current accounts, internet banking, savings, mortgages and insurance.

If you would like to consider setting up free phone for parts or all of your business then please do contact us on 0800 50 533 50 for more expert free no obligation information. Find out more by visiting our Call Routing Services and Phone Numbers page.

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