Call recording – “A great training tool you may not have considered”

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

Quick Quote
Call Recording

Call Recording

Recent reports have shown that the use of recorded calls in training for new or long-term employees can have a positive effect on business phone interactions and customer services.

Call Centre Helper reported that using call recording for training meant businesses can “build a tangible evidence-base against which they can consistently audit the quality of customer interactions.

Having access to recordings means that an organisation can easily demonstrate and define what good and bad calls sound like in individual or group [training sessions].” This also means that when conducting one-on-one evaluations with employees, managers can objectively use evidence to show why a call went good or bad. The report goes on to speak about how a more personalised and effective training strategy can be implemented around the recorded calls.

“Call recording can be used to make a copy of every single call made in a business, and this new exciting technology can be easily integrated into existing phone systems with minimum fuss. It can be really useful for training purposes and help staff improve their sales technique if they can review real conversations, both the good and the bad.”

“Managers can regularly monitor and record calls to makes sure best practices are being followed and to jump in if an opportunity is being missed. It’s estimated that one to two sales a week can be saved this way.

He concluded: “Naturally call recording has its other uses. Incidents can be resolved easily and quickly if you have a recording of the telephone calls. It’s also useful if you need to hold details of your client communications for marketing purposes or to comply with FSA regulations.”

Any person considering interception, recording or monitoring of telephone calls is advised to seek independent legal advice and should not rely on the general information provided above. Tech IP accepts no liability or reliance by any person on the above information. The latest regulation for monitoring or recording telephone calls can be found in full in the following publications: –

  • Regulation of Investigatory Powers Act 2000
  • Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000
  • Data Protection Act 1998
  • Telecommunications (Data Protection and Privacy) Regulations 1999
  • Human Rights Act 1998

If you are considering logging your telephone calls or recording them and would like some free advice and budget costs then please contact us now on 0345 389 2310.

Like This?
You may also like:


Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

Latest Tweets

See our latest tweets from the Tech IP Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners

Below are some of the companies that are partners with Tech IP. Please click on the logo for more information on each of our partners.

Communication Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network cabling

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Samsung Galaxy phone line up


We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.