Phone Integration

Whilst Communications Management Software might sound like a new concept to some of you, you might be surprised to learn it’s actually been around for decades but the simple fact is, most businesses don’t explore it completely and so there are many benefits of this great application that never get used. In the past, Communications […]

The business world is fast paced with workers needing to be in many places, sometimes at the same time.  And because business is becoming more mobile, this means it requires workers from sales reps to directors, to be out of the office more frequently during work hours. While all the new technologies such as Skype […]

For many business owners and their employees, having to spend hours of the working day on the phone to customers and clients is not only a drag but it’s also expensive and with today’s struggling social climate, small businesses in particular need to be money smart.  That said, customer service should still be a top […]

Long gone are the days of waiting for an engineer to be available to re programme your office phone system when you need to make changes. In fact it was not always the delays that were a problem but the costs incurred with an engineer having to carry out the changes for you on site. Nowadays, […]

There are many ways you could look to improve the way in which your telephone calls are answered, initially we would recommend that you consider the below questions to help clarify what is not working right now and what changes you would like to make if possible: – What is the main area of concern […]

I today’s technology world, the use of voice messaging is more prevalent than ever, with most of us operating using several forms of communication, the challenge can be not only trying to prioritise who to get back to first, but also how to manage the technology to ensure you don’t miss that valuable message you […]

If you are looking to upgrade your old telephone system, there are many points to consider.  Nowadays companies that communicate best are those that gain a competitive edge. Customers and employees now expect businesses to deliver all the benefits offered by the latest communication solutions, and in today’s technology-dependent world it’s well worth considering the […]

Avaya IP Office Power User gives your employees the tools to be as productive as they can be during a working day.  IP Office Power User enables the busy manager to keep in touch with clients regardless of location.  Whether its business trip, working from home or whilst travelling, as long as you have a […]

What can your business do to cut the cost of your business mobile phone bill and take advantage of the productivity benefits it brings without incurring the high costs? For small and growing businesses, new telecoms technology offers a number of options for better managing your company’s mobile phone charges. You can offload calls from […]

In recent years, the global economy has seen sustained levels of high unemployment. So that means it’s easier than ever to find and hold on to great employees, right? Wrong! Finding and retaining the really effective employee remains a major challenge, particularly because today’s work force is so diverse.  That’s why “one-size-fits-all” strategies for keeping […]

Informing Relevant Parties of Recording/Monitoring It is not necessary to gain consent from participants in a telephone call before commencing recording, monitoring or intercepting. However, all reasonable efforts must be taken to inform all parties of the intent to record or monitor. This is generally achieved via information contained in advertisements, letterheads or within terms […]

A study by TalkTalk Business has revealed the changing face of business communications in the UK. The research shows that SME employees spend over a day a week writing and sending emails, and SME spend over £1.2 million a year in labour costs on employee time spent emailing. Due to a reliance on communicating to […]