Computer Integration

For many business owners and their employees, having to spend hours of the working day on the phone to customers and clients is not only a drag but it’s also expensive and with today’s struggling social climate, small businesses in particular need to be money smart.  That said, customer service should still be a top […]

Long gone are the days of waiting for an engineer to be available to re programme your office phone system when you need to make changes. In fact it was not always the delays that were a problem but the costs incurred with an engineer having to carry out the changes for you on site. Nowadays, […]

Have you ever had an incident that could have been resolved easily and quickly if only you’d had a recording of the telephone calls?  Or maybe you need to hold details of your client communications for marketing or training purposes or to comply with FSA regulations? If you answered yes then you should consider the […]

Take advantage of missed call reports.  This is a quick and effective way to go the extra mile.  Imagine your customer calls at a peak time when everyone’s busy, after 30 seconds or so they’ll probably hang up.  They may try again later but they could just call a competitor instead. So wouldn’t it be […]

A study by TalkTalk Business has revealed the changing face of business communications in the UK. The research shows that SME employees spend over a day a week writing and sending emails, and SME spend over £1.2 million a year in labour costs on employee time spent emailing. Due to a reliance on communicating to […]

For any business that needs to reach customers quickly and easily, directly messaging their phone is the perfect solution. It takes just a few seconds to send and receive text messages from your computer – and no expensive software is required either. It’s ideal for communicating reminders and appointments, and invaluable for schools, doctors, dentists, […]