Office VoIP Phone Systems

Office VoIP phone systems sometimes referred to as IP telephony or IPT, is phone services delivered to you through the internet. Unlike an on-premise phone system (PBX), a hosted VoIP phone system exists entirely in the “Cloud”. VoIP technology delivers calls over the internet or private data networks, instead of over a traditional phone line

With office VoIP phone systems, you buy the telephones, setup, and training. However, instead of buying the phone system processor, you simply pay a monthly rental for ports on the offsite VoIP system. Your VoIP phones would then connect via the internet, using VoIP to the offsite phone system.

Office VoIP phone systems take just minutes to set up. Because all you need to do is plug your VoIP phones into the internet and you are up and running straight away. This means, that if you have staff based in different locations or who work from home, a cloud-based phone system will work the same. Whether you working from home or all in the same building. You can answer and transfer calls between all your staff regardless of their location.

Absolutely. One of the biggest advantages of VoIP desk phones is that they work anywhere you have a good internet connection. If you work from home, you can plug in your phone, log in, and instantly have the same call features you’d have at the office—same phone number, same voicemail, and same call routing.

To enjoy the full benefits of a VoIP phone system, you need to have a fast and reliable internet connection. This is because the service is delivered through the internet.  Bandwidth is defined as the ability to transfer data (such as a VoIP telephone call) from one point to another in a fixed amount of time. The higher the bandwidth speed you have, the more data you can send over your broadband internet connection.

With office VoIP phone systems you are not tied to your local area code. Meaning, that if you choose to use a VoIP provider we can port your number to your VoIP services because it’s not tied to a geographical location. This means we can route your telephone calls to anywhere you have an internet connection.

The bandwidth that your VoIP phone service requires ultimately depends on the volume of calls you expect to make and receive. Also, whether other wireless devices, such as laptops or tablets, are used concurrently in regular operations. The best way to determine this is to consider your peak call volume. Then check whether your internet service can support you in those busiest hours. We recommend asking these questions:

1. What are the data upload and download speed that your ISP delivers? You can use a throughput test using a site like http://www.speedtest.net/.
2. Do other applications or services run on your data network? If so, how much of your available bandwidth do they use?
3. What’s the maximum number of concurrent calls your business could have?

It is worth noting that your upload speed is often slower than your download speed. So make sure that the lower number of the upload speed matches what you need. Our advice is to always run your VoIP phones where possible on a high-quality internet connection. Certainly with at least 100 Kbps upload bandwidth available for each call in progress at the same time.

Yes. Switching to an office VoIP phone system can significantly reduce your monthly phone bill. Calls between team members are usually free, even if they’re in different locations, and international rates are much cheaper than traditional lines. There’s no need to pay for expensive hardware or maintenance contracts for outdated systems. Instead, you simply pay a predictable monthly fee for your cloud business phone service.

CRM integration means your phone system can ‘talk’ to your customer database. For example, when a client calls, their details instantly appear on your screen, so you know who they are before you answer. This saves time and allows your team to give a more personal service. Many cloud business phone platforms integrate easily with CRMs like Salesforce, HubSpot, and Microsoft Dynamics.

UCaaS stands for Unified Communications as a Service. It’s a platform that brings together phone calls, video meetings, instant messaging, and file sharing into one system. Instead of switching between apps, your team can work, talk, and share from a single place—making communication faster and reducing the chance of missing important information.

Yes—if they’re set up and managed correctly. Modern VoIP desk phone and cloud business phone services include encryption, secure login credentials, and automatic updates. However, it’s still important to work with a provider who knows how to configure firewalls, monitor for unusual activity, and protect against fraud attempts.

If your office loses power, a desk phone connected to your local network might go offline. However, because your cloud business phone system is hosted off-site, calls can be automatically rerouted to mobile phones or other offices, so customers can still reach you. Many businesses use battery backups to keep routers and phones powered during short outages.

Very easy. With traditional phone lines, adding a new user could take days or weeks and cost extra installation fees. With a cloud business phone or UCaaS solution, you can add or remove users instantly from an online dashboard—perfect for growing teams, seasonal workers, or temporary projects.

In 2025, some of the most useful features include AI-powered call routing, automated voicemail transcription, and deep integration with team collaboration tools. If you choose a UCaaS solution, you’ll also get video meetings, shared workspaces, and real-time messaging built into the same system as your calls. This creates a smoother, faster workflow for your entire team.