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The key aspects to consider when adopting a contact centre solution Introduction: Keeping your customers happy There is one question common to all businesses, regardless of size, industry, or background – how do you keep your customers happy and engaged? In today’s digital economy, customers want their interactions to be quick and their problems to […]

The short answer is YES – but it doesn’t need to be a complex and expensive solution. Contact centre capability is no longer the sole domain of large businesses and enterprises. Find out why SMEs can, and should, finally reap the benefits of the modern cloud-delivered contact centre solution. Your customers want more… • 68% […]

The way in which our customers access their bills is changing! Having invested in our billing platform, we are making it possible for our customers to access their own bills. You will also be able to see itemized bills, reports, and service charges. Companies with multiple bills or several locations will have the ability to […]

GP surgeries require friendly, prompt, and efficient service. Patients are often calling with concerns, and they will expect a quick response to their call, therefore the telephony solution that is chosen must accommodate these requirements. The Challenge GP surgeries often deal with a large number of calls, particularly during peak times such as Monday mornings. […]

Ensure charities are available 24/7 with Cloud – the hosted telephony system Background Due to the nature and urgency of the work that takes place within charities a reliable hosted telephony system is vital. Helplines need to be available 24/7 and should a crisis occur, there must be a continuity plan in place. The Challenge […]

Travel circle are a Retail travel agency based in Longridge, Preston. They have vast experience and knowledge of destinations, accommodations and sights to visit all over the world. Project Travel Circle heard about us through a google search for a local phone and internet service provider in July 2021. They decided to go with our […]

New Concept Security provides a variety of services in Blackpool, Preston, and the Northwest. Whether your requirement is manned guarding, CCTV monitoring, alarm monitoring, guard dog security, investigations, installations, or a variety of these, New Concept Security offers complete security solutions. Project New Concept Security got in touch with us through their IT support provider […]

Simple, yet flexible tariffs to cover all your business mobile requirements. We will work on your behalf to negotiate and assist you by giving you the latest mobile technology at the very best price, with very easy-to-access, top-notch support services. Why choose Tech IP Mobile Trusted providers including O2, Vodafone and EE 5G availability eSIM […]

The Future of Mobile Devices An eSIM is a small chip which is physically built into a compatible mobile device. An eSIM allows for remote SIM provisioning, removing the need to physically purchase, insert and swap out a SIM card. No more ordering and waiting around for a physical SIM to be delivered and provisioned. […]

We can now bring you news on an exciting new release of our Cloud Phone system application, which will see the current soft-phone dialler updated to bring a significantly improved customer experience. The app could also be called either ‘Horizon’ or ‘Collaborate’ depending on which version you have. Introduction The ‘Collaborate’ app allows you to […]

As remote work has become popular since the coronavirus outbreak in 2020, many businesses are seeking to work from home solutions. If you don’t know where to start, we have some options for you to consider. Cloud Phones and VoIP Our first recommendation would be to make the switch to the cloud and VoIP phones […]

If you’re new to the Cloud and are still trying to figure out what all the features are on your handset. Don’t worry, you’re not the only one. In this blog, we will discuss the Do Not Disturb (DND) feature on your handset. This may seem self-explanatory and an unimportant topic to discuss, however, many […]