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Take advantage of missed call reports.  This is a quick and effective way to go the extra mile.  Imagine your customer calls at a peak time when everyone’s busy, after 30 seconds or so they’ll probably hang up.  They may try again later but they could just call a competitor instead. So wouldn’t it be […]

In recent years, the global economy has seen sustained levels of high unemployment. So that means it’s easier than ever to find and hold on to great employees, right? Wrong! Finding and retaining the really effective employee remains a major challenge, particularly because today’s work force is so diverse.  That’s why “one-size-fits-all” strategies for keeping […]

In mid-2010 the Payment Card Industry stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded. Is your call recording solution meeting the specific requirements of the PCI?

Why use all of your cash to pay upfront for your telecoms equipment when you can spread the payments over the next 3 years at no extra cost with avaya? Our new finance scheme allows you to pay for your telecoms solutions over the working life of the equipment with no interest charges. The cost […]

Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones.  They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]

It is no longer a legal requirement to have a maintenance service cover agreement in place for your on-site telephone system, however, we always recommend putting a service contract in place to ensure you have a predefined engineering response time agreed upon for major faults so you can avoid the generally much higher cost to […]

Businesses today need a flexible workforce; they can’t afford to have people sitting around waiting for the phone to ring.  It’s been estimated that the average UK worker now spends around 40% of their time away from their desk.  But if the team is out and about it means customer telephone calls to the office […]

With so many telecom providers and literally hundreds of different lines and calls tariffs on the market, working out whether you’re getting the best deal is a headache. Getting truly independent advice about how much you should be paying is difficult too.  But you don’t need to rely on providers, by following our 8 easy […]

External telephone lines provide the fixed network voice connections between you and the outside world.  You really need to get it right first time because insufficient telephone lines may have your customers complaining about the engaged tone – worse still they may decide to call a competitor because they “can’t get through”.  Your staff may […]

There are two types of phone solutions to choose from – an on-site phone system or an off-site hosted phone system. The on-site phone system can be connected using the standard telephone network as PSTN, ISDN or VOIP whereas the hosted solution can only be connected via the internet. Note: You will need a cat5 […]

We are moving towards a future where offices and fixed work locations are likely to disappear.  People increasingly want to work from home; it addresses their need for work/life balance and helps them avoid the stressful daily commute.  Companies benefit too, it’s an easy solution to attracting the best staff regardless of where they’re located […]

Learn 8 proven customer service improvement strategies that elevate customer experience, enhance telephone support and strengthen contact centre performance.