Inbound Telephony

On average businesses tend to upgrade or replace their telephone systems every 7-10 years. This might not seem like a long time but when you consider how quickly things change in today’s business world, where things move at an accelerated rate, 10 years may as well be 100 years in technology terms. Technology is moving so […]

Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with a company due to a bad customer service experience. When this happens to […]

Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when your existing or potential customers are calling, that their call is answered not just […]

Woody Allen said “80% of life is showing up” but in the case of sales it’s really 100%.  If your sales force is not as available as it should be, you are losing out to competitors who are simply better at it than you. Ask yourself: Do you keep sales prospects waiting on purpose hoping […]

CRM Salesforce telephone Integration is fast becoming the de facto standard for many businesses when it comes to which business CRM application they are choosing to use. In fact, it’s the world’s leader now on the market and the No.1 application used with over 20% of the CRM market share today. CRM Salesforce is used to generate […]

If you deal with a lot of inbound calls in your organisation, then Tech Horizon Call Centre is the ideal solution for your business. The Horizon Call Centre is an additional bolt-on to the Tech Horizon hosted telephony platform that provides an extensive range of inbound call centre capabilities which can be configured and managed […]

With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service. Immediate to set up – everything’s online and directly feeds into the network giving the ability to instantly create or make changes to call plans, announcements […]

Voicemail messaging is an efficient way to stay connected to your customers and other callers.  The answer phone facility can be used for some or all of your team’s internal office phone and is the most effective way of maintaining good customer service when you’re unable to answer calls. Over the year’s voicemail notification has […]

Office disputes that could potentially disrupt your working environment and reduce productivity in the workplace, could be resolved quicker or avoided entirely if a call recording system was in place. Many businesses still sit on the fence when it comes to call recording and avoid considering this fantastic technology due to misconceptions about cost and its […]

VoIP Telephone Systems for the smaller business Did you know that almost half of all small businesses fail within the first five years? There are many reasons that this happens, for example, choosing a business that isn’t very profitable, failure to understand the current market and customer’s needs, uncontrolled growth, inadequate cash reserves or a very common […]

If you are using a Siemens HiPath telephone system at the moment this information is meant for you as this could save you thousands. The installed base of Siemens HiPath telephone system 3000 has reached its end of service, migrate now to ensure full device support in the future and save up to 30% on […]

Telephone system Upgrade Is your business running an end-of-life telephone system such as the HiPath DX? If it is then you’re probably already aware that the telephone system has seen better days and you need to start thinking about if you’re getting all the same benefits out of it that you would if you were […]