Cloud Computing

Your Journey to the Cloud Embarking on a journey to the cloud is a strategic move towards the future of digital communication. With the imminent PSTN Switch-off, businesses have a unique opportunity to transition from legacy systems to more dynamic and flexible digital solutions. Tech IP is here to guide you through the evolving communication […]

IP and MAC Addresses in Telecommunications In our interconnected world, the terms “IP-address” and “MAC address” play crucial roles in how devices communicate within networks. To gain a deeper understanding of these two concepts, let’s delve into what they are, where they are used, and why they matter. What is an IP-Address? An IP-address, or […]

A Better Choice for Your North-West Business In today’s business landscape, telecommunications play a crucial role. While larger corporations may appear as the default option for business phone and internet systems, it’s essential not to underestimate the value of local telecommunications providers. In this post, we’ll explore the advantages of teaming up with a local […]

The 2025 Switch Off: Embracing VOIP for Seamless Telecom Transition In the rapidly evolving world of telecommunications, a monumental shift is on the horizon that will redefine the way we communicate. The year 2025 holds a pivotal moment for the telecom industry, as traditional Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) […]

What Is a cloud contact centre? A cloud contact centre is a cloud-based customer engagement platform that simplifies and enhances your customer communication, allowing your team to work from anywhere. It offers an easy-to-use, self-service feature set and comes at a price point SMEs can afford. Cloud Contact enables voice calls, web chat, email, and […]

Many businesses utilizing Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony. Give your Microsoft Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 […]

Embracing a modern cloud contact centre solution Introduction We are all customers. We like to get our problems solved quickly, accurately, and whenever it’s most convenient to us. We all expect businesses to respect our time, to know our historical customer data, to personalise their interactions to suit our preferences and needs. If you expect […]

The key aspects to consider when adopting a contact centre solution Introduction: Keeping your customers happy There is one question common to all businesses, regardless of size, industry, or background – how do you keep your customers happy and engaged? In today’s digital economy, customers want their interactions to be quick and their problems to […]

As remote work has become popular since the coronavirus outbreak in 2020, many businesses are seeking to work from home solutions. If you don’t know where to start, we have some options for you to consider. Cloud Phones and VoIP Our first recommendation would be to make the switch to the cloud and VoIP phones […]

Over these last few years, we have seen great leaps in digital technology. Foldable phones, cloud computing, and smartwatches; these are all innovations that revolutionised the way we live and work. However, believe it or not, we are just at the very beginning of this technological journey and there is still so much more to […]

What does the future hold for business? This can seem like a scary question for any business owner, but it’s definitely something that needs a lot of thought. Foreseeing the future when it comes to business, is often the key to success. However, when it comes to IT,  how can you offer the right direction […]

SuperOffice captures all your customer enquiries regardless of how they are sent and organises them into the CRM database. Whilst that sounds great, wouldn’t it be useful if your desk phone worked with it and was also supported in “the cloud”? With a Cloud Phone from Tech IP you can now optimise processes and customer […]