Call Routing

070 numbers are legitimate numbers and are often used as a ‘follow me’ service where calls are diverted from one number to another. The person being called can keep their own number private and remain contactable wherever they go. Whilst this might sound great to a small businesses or sole traders who might use them […]

Back in July 2015 the telecoms watchdog “Ofcom” made some significant changes to the way in which calls to 084 numbers are charged in the UK. If your organisation is still using one of these as your published number for customers to call, you might want to consider migrating away from it based on the […]

Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with a company due to a bad customer service experience. When this happens to […]

  Your phone system greeting is the first thing callers hear when they call your business and can help establish, not only who you are but can also enhance your company image. In business, setting the right tone from the very start is crucial and here at Tech IP we make it our business to […]

With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service. Immediate to set up – everything’s online and directly feeds into the network giving the ability to instantly create or make changes to call plans, announcements […]

Voicemail messaging is an efficient way to stay connected to your customers and other callers.  The answer phone facility can be used for some or all of your team’s internal office phone and is the most effective way of maintaining good customer service when you’re unable to answer calls. Over the year’s voicemail notification has […]

How to improve your business… Voicemail Messaging solutions help you stay connected to all your customers and other callers. They offer ways to deliver a personal touch even when you can’t answer every call personally. It could be that your receptionist is especially busy answering calls already but with a Voicemail Messaging system, it can […]

On average businesses tend to upgrade or replace their telephone systems every 7-10 years.  This is a long time in today’s business world where things move at an accelerated rate. Because of this, it is not uncommon for staff changes and general responsibilities to have changed within the workplace and when these developments occur, often […]

Business telephone systems tend to be replaced or upgraded on average every 7 – 10 years in an typical business, as this is a long time, it is not unusual for staff changes and general responsibility changes to have taken place without the reconfiguration of your telephone system in line with these changes. If you […]

There are many ways you could look to improve the way in which your telephone calls are answered, initially we would recommend that you consider the below questions to help clarify what is not working right now and what changes you would like to make if possible: – What is the main area of concern […]

Long gone are the days of having to wait for an engineer to be available to reprogramme your office telephone system when you need to make a change. In fact it was not always the delays that were a problem but the costs associated with an engineer having to carry out the changes for you […]

Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones.  They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]