Phone System Maintenance & Repairs

If the answer is not very long, then you need to consider the risks to your business if you haven’t already got a contract in place.

If your telephone system goes down, the disruption it can cause can have a detrimental effect on your company.  Especially if not dealt with immediately. In fact, you may be running the risk of waiting days to investigate your telecoms problem and in effect resolved it. This could result in, not only a loss of earnings for your business but indeed, more importantly, it can hurt how your clients view your customer service.  While with a maintenance package from Tech IP, in effect, ensures you have a predefined engineering response time. Significantly agreed for all major faults, so you can avoid extended downtime. Which moreover will often cost your business more in the long run.

The price of maintenance support contracts is generally based on the cost to replace the hardware covered, so it is possible to keep costs down to a minimum by just covering your core systems effectively and excluding the telephone handsets from the contract.  Replacement handsets for most systems can be purchased on next-day delivery and it is also easy to identify a faulty phone without the need for an engineer to visit your site.

Of course. Tech IP has an established and proven transition process that guarantees your business is covered from the very offset. We provide a two-month cross-over period to eliminate the risk of any disruption to your business, making the move a seamless customer experience.

Firstly, we understand that every business has different needs and requirements.  This is why in addition to our standard service level options, we have a bespoke option.  Therefore enabling customers to tailor a maintenance solution to meet their requirements. So we can provide you with the best maintenance service options to match your needs.

Yes, Tech IP can support all your telephone systems across all your sites. A common problem for many larger organisations that run many sites, is they have far too many suppliers billing for different things.
First, we provide a cost reduction exercise to establish exactly how many services you have in place and the number of suppliers you are currently dealing with. Secondly, we then consolidate these into one easy and manageable service, saving you money in the process. Third, we provide a single UK support line for all services at all sites so you only deal with a single point of contact from incident report to fix, saving you, even more, time and hassle in the process.

We use a network of qualified and experienced telecoms engineers across the UK, which means we can respond fast and provide your business with a reliable service at very competitive rates. A standard contract normally gives fault reporting and engineering assistance between the hours of 8:30 and 17:30 on weekdays with response times agreed for any major faults at four working hours with all parts and labour costs covered.  With Tech IP, you only deal with a single point of contact from incident report to fix, saving you, even more, time and hassle in the process.

Regular servicing keeps your system compliant with privacy and telecom standards—essential for business records and workplace regulations.

Quarterly checks are ideal for most businesses, though high-demand systems may need monthly maintenance.

Since VoIP relies on internet infrastructure, maintenance ensures optimised call routing, upgraded firmware, and protection against security vulnerabilities

Yes. We maintain both on-premise PBX setups and hosted cloud systems, making sure firmware, security, and system integrity are current.

We provide VoIP configuration checks, network testing, system performance tuning, security patching, and real-time monitoring.