Tools for telesales – Call Reporting

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Call reporting

It really is surprising nowadays how many companies have some form of outbound telesales function within their business, either for customer service calls or marketing calls.

The technology that companies use, varies from at one end of the scale “here is a telephone and the yellow pages”, to at the other a high technology fully automated predictive dialler system.

The type of systems used is often a result of the size of the telesales function, the size of the business and the potential returns from the calls being made.

There is one base level technology which every company with a telesales function in their business and a telephone system should adopt…  A simple call reporting software application can cost as little as £72 per month and can pay for itself time and time again, it’s one of the best return on investments you could make.

This basically sits on a PC or server on your network, logs all of the telephone call data which your telephone system provides about every call inbound or outbound and then allows you to create reports when you want or even automate them to land in your inbox at regular intervals.

Here are just a few examples of how activity reporting:

•  How many calls a day do my staff make as a team?
•  Who makes the most calls?
•  Who the least calls a day?
•  What is the average call time for each of my team once connected?
•  What does my best performer do?

Just the simple fact you know how many calls and how much time your staff are actually spending on the phone can prove vital in helping you get the best returns.

Always remember, feedback is considered the biggest motivator of all to produce better results and we are providing a FREE wallboard license with every system installed which means you can put the figures up for all to see in real time about team and individual activity.

If you are interested in considering a call reporting package please contact us here or call us on 0800 50 533 50. Alternatively you can visit our Call Recording & Logging Solutions page for more information about our products.

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