If you deal with a lot of inbound calls in your organisation, then Tech Horizon Call Centre is the ideal solution for your business.
The Horizon Call Centre is an additional bolt-on to the Tech Horizon hosted telephony platform that provides an extensive range of inbound call centre capabilities which can be configured and managed via an easy-to-use web portal, allowing customers to easily administer, monitor and control call centres from anywhere.
Whether your business is a small call centre with few phones or a large scale organisation, this cloud-based service with its extensive range of inbound call centre capabilities, all of which can all be managed from an easy-to-use web portal, will help to improve the overall efficiency of your call centre by simplifying how inbound calls are managed.
Key features
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On-demand, scalable service – No more paying for services you don’t need or use
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Gain valuable insight – Access to historical and real-time data to help address training needs and identify potential gaps in resource during peak periods
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Quickly escalate difficult customer queries – Enables managers to be on hand immediately to support agents when dealing with difficult calls
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Intelligent call distribution – Ensure all Inbound calls are answered efficiently and by the right agent
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Flexible working – With our Cloud-based service you can Log in from anywhere, anytime
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Quality caller experience – Easily monitor inbound call activity, with ‘barge in’ and emergency escalation when needed
To find out how this service works alongside your Tech Horizon hosted telephony platform, simply click on the video below and discover how to boost the productivity of your agents whilst delivering a first rate service to all of your customers.
https://www.youtube.com/watch?v=Ad52Ah1flH8
If you would like to find out more information about Tech Horizon Cloud Based Telephony, please visit our products page here and discover how this great technology could benefit your business.
