Lancashire based healthcare providers HomeCare (Mellor) is realising cost savings, enjoying simplified billing and embracing new ways of working thanks to a telephone system upgrade and review provided by Tech IP.
Established in 1993 HomeCare (Mellor) are one of the leading providers of care and support to people in their own home, providing a range of care to people in and around the Blackburn with Darwen, South Ribble, Ribble Valley and Preston areas. Known for their high quality care and indisputable excellent service they’re at the top when it comes to the health and wellbeing of peoples care.
Which is why when this outstanding business found themselves in need of a telephone system upgrade, they didn’t stop until they’d found exactly what they were looking for.
“Previously we had an IT contact in house who had been in control of the telecoms side of the business,” recalls Sara McGaughey office manager, “however, this member of staff moved on and we found that we had a gap in knowledge in house to ensure the best systems and services were in place at the lowest possible cost to us.”
HomeCare (Mellor) wanted to improve the quality and call handling for the telephone systems in use at their Preston and Blackburn offices. There was also a requirement to conduct a full review of the companies mobile telephone account in order to tidy up the number of live connections on the account and upgrade some of the older mobile handsets whilst also looking at reducing costs.
It seemed the company knew exactly what they needed to do to keep performing and delivering the high quality service their reputation was built on. However, what they did have difficulties with, was finding the right provider and systems that could deliver and meet all of their business needs.
“We were a little overwhelmed with all the different service providers, systems and choices that seemed available to us and so we chose to meet with a few local companies with an aim to find a reputable company who was near to us who could assist us across the board with all our telephones moving forward.”
The company that came up tops for HomeCare (Mellor) was Preston based telephone company Tech IP. Following initial consultation meetings with HomeCare (Mellor), Tech IP agreed to handle a full review of the mobile telephone account first and then move onto the VoIP telephone system upgrade.
As part of the mobile telephone account Tech IP were able to identify savings for the company of more than £14,000 over the new contract term whilst at the same time providing new Samsung Galaxy and Apple iPhone handsets at no cost at all to the business. When it came to the office telephone systems, Tech IP also managed an upgrade of the existing dated VoIP service with a newer VoIP system.
Although HomeCare (Mellor) were impressed by the significant savings that Tech IP were able to identify, it was the company’s quality of service and emphasis on “care” that really impressed.
In summary Sara McGaughey at Homecare (Mellor) commented “It’s around 8 months ago when we made our decision to go ahead with Tech IP and we couldn’t be happier. They consistently deliver a professional and extremely responsive service and have helped us consolidate our mobile telephone account and reduce costs whilst getting a much tighter level of control. We managed to upgrade our telephone system in both our Preston and Blackburn offices to a newer more reliable system with new functionality. We would definitely recommend speaking with Tech IP if you have any telephone related issues you need to consider for your business.
