Synchronise your desk phone with your NetHelpDesk CRM

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Woman smiling on headset

NetHelpDesk is a versatile help desk and CRM application with an extensive list of features which are ready to use the instant you click download.

Customer Relationship Management (CRM) in NetHelpDesk covers anything that involves your existing client customer base that needs to be managed, such as contracts and invoices. It can also be used by Account Managers, for work outside of sales opportunities, which may potentially lead to new revenue afterwards.

By integrating NetHelpDesk with your Cloud Phone, you have added functions that will benefit your business. For example, You can increase the productivity in your business with the Click to Call function. For businesses who make a lot of outbound calls, over time this can save you many hours not having to touch dial every number you want to call.

CRM Activity screen is just one of the ways to access information stored in NetHelpDesk. It collates information from the many different areas into one place, so whoever is speaking with the Customer from your side, the Customer feels that person is in control of the situation and can source the answers they need. This not only shows your customer a great deal of professionalism, but it also saves you time in not having to ask for personal information and then search for the customer in your database.

NetHelpDesk is one of the most feature rich applications on the market. Features include:

  • Incident, problem and change management
  • Asset management
  • CMDB
  • Service catalogue
  • Telephony integration
  • Mobile apps.

If you would like more information about this fantastic application, then please contact us on 0800 505 3350 or visit our Cloud system packages page where you can find out all about our products and prices and see which one would work best for your business.

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