Solutions Mortgage Centre’s Success with a Mobile Application Phone System
Solutions Mortgage Centre, a leading entity in the mortgage industry with over 40 years of financial expertise, recognised the necessity of modernising its communication infrastructure to enhance customer experiences and streamline internal processes. This case studydelves into the strategic decision of adopting a completely mobile application phone system, showcasing the transformative journey and benefits realised by Solutions Mortgage Centre.
Background:
Operating within the dynamic mortgage industry, Solutions Mortgage Centre faced challenges as its operations expanded. The traditional phone systems became limiting, marked by issues of inflexibility, higher maintenance costs, and scalability concerns.
Challenges:
- Inflexible Communication System: The landline-based system didn’t facilitate staff mobility, especially when working remotely or visiting clients.
- Scalability Concerns: The traditional system struggled to accommodate the growing workforce and increased client interactions.
- High Maintenance Costs and keeping up to date: Ongoing maintenance and upgrades of the legacy phone system can become increasingly expensive, and the existing type of phone lines in use were set to be discontinued in 2025.
Solution:
To address these challenges, Solutions Mortgage Centre decided to transition to a completely mobile application phone system with Tech IP, upgrading their broadband connection in the process. This strategic decision aimed to leverage modern technology, providing a more efficient and flexible communication solution.
Implementation:
- Selection Process: The company conducted a thorough evaluation of mobile application phone systems, considering scalability, user-friendliness, integration capabilities, and cost.
- Customisation: The chosen system was tailored to align with the specific needs of Solutions Mortgage Centre, including features like call routing, voicemail, and CRM integration.
Benefits:
- Enhanced Mobility: Staff gained the flexibility to communicate seamlessly from anywhere, promoting productivity and improving responsiveness to client needs.
- Scalability: The mobile application phone system proved highly scalable, accommodating the growing workforce and increased call volume associated with business expansion.
- Cost Savings: The switch resulted in reduced maintenance costs and eliminated the need for any costly hardware upgrades, allowing for more strategic allocation of resources.
- Improved Customer Experience: Features such as voicemail and desktop integration enhanced Solutions Mortgage Centre’s ability to provide personalised and efficient customer service.
Results:
The adoption of a completely mobile application phone system positioned Solutions Mortgage Centre as an agile and customer-centric organisation. This led to increased operational efficiency, improved employee satisfaction, and a positive impact on the company’s bottom line.
Conclusion:
Solutions Mortgage Centre’s decision to embrace a mobile application phone system has proven to be a strategic move, aligning its operations with modern technology trends.
This simple case study serves as an informative example of how businesses can overcome challenges, stay competitive, and foster sustainable growth by leveraging innovative communication solutions.
Director Joan Dineen expressed satisfaction, stating, ‘We have found Tech IP to be really easy to work with and very professional and would not hesitate in recommending anyone looking for a good Internet and telephone provider’.
Businesses seeking telecom solutions for their needs can draw inspiration from Solutions Mortgage Centre’s success with Tech IP, a reliable partner in navigating the complexities of modern communication infrastructure.
📞 Phone: 0345 389 2310
📧 Email: enquiries@tech-ip.co.uk
