New Concept Security Take on New Cloud Phone System

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New Concept Security

New Concept Security provides a variety of services in Blackpool, Preston, and the Northwest. Whether your requirement is manned guarding, CCTV monitoring, alarm monitoring, guard dog security, investigations, installations, or a variety of these, New Concept Security offers complete security solutions.


New Concept Security got in touch with us through their IT support provider who gave us a recommendation. They were unhappy with their current telecom provider and were planning a relocation, meaning this was a perfect time to review their current phone systems.

We were first contacted in July of 2021, and New Concept Security decided to continue with us as we were able to provide a system and a lower cost than their current provider offering system which worked well for them, providing features which their previous phone system could not perform due to the service being unreliable and complicated, also the support was unsatisfactory.

They were looking to move away from their current supplier whilst handling the move to a new office, this meant we could switch both their broadband and internet at this new sight.
Some issues we had to overcome included having to port existing numbers over and migrating to a new system without any disruption.

The three main aims of the move were to achieve:

  • Reduced costs
  • Better system
  • Reliable and supportive supplier


Throughout several calls and meetings with New Concept Security, recommendations included: a new SoGEA FTTC business broadband, a new cloud-based phone system and a mobile application for existing users.

The installation went through in Sept 2021 which brought the business lower overall costs and a system with no issues. We found New Concept Security easy to work with, helped by the fact they knew exactly what they wanted from their phone system and Internet provider, and we ticked the boxes.

Comments from Managing director – Tommy Baldwin

“We were struggling with the previous phone system and supplier with ongoing issues with phones not working as they should and poor customer support. Our trusted IT support contact recommended we speak to Tech IP, and we found the advice and recommendations we received were good, additionally, they were able to present a solution that cost us less than we were already paying. We have now been using the new phone system and Internet for over 6 months and can say we have found Tech IP to be a good supplier, the system works as it should, the changeover process was very well managed, and we find them very responsive when needed. I would recommend Tech IP to anyone looking for a good telephone supplier for their business”.

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