When a telecoms solution was needed for their new office, mortgage brokers ‘The Buy to Let Broker’ had no trouble ‘letting’ local telecoms company Tech IP take the lead.
Profile
The Buy to Let Broker is a unique business with a big reputation. Based in Southport Merseyside it’s been finding people the most cost effective buy-to-let deals for years. Which was why when the company decided to move offices and needed some expert advice on their telecom’s needs, they knew all about finding the right people for the job and at the right price.
“We had already spoken with two other telephone companies before we met with Tech IP and we were pleased that we did as this made the decision easier for us to proceed with Tech IP more quickly. Tech IP were able to come up with the most cost effective and comprehensive solution that we had considered. The running costs were a key decision also,” recalls Matt Hardman director of the company.
Business Challenge
Tech IP needed to find ‘The Buy to Let Broker’ a telephone system solution for their new office which could support The Buy to Let Broker team but that could also support in the same office another similar business, Property Loans And Mortgages UK LTD. Both businesses needed to function independently but have the ability to share the same telephone system and Internet access solution in order to streamline costs and have seamless communications between each other. They needed to find a cost effective solution that would work for both businesses and with the minimum amount of disruption to the teams.
Ongoing and upfront costs were also a key factor in all decisions made, in particular call charges to UK mobile telephones needed to be kept to a minimum, this being the bulk of outbound calls made by the business.
Customer Agenda
- System delivery on short timescales
- High level functionality including integration with Microsoft Outlook
- The ability for calls to be taken either on the desk phones or mobile phones for key staff
- Telephone call recording
- Reduce expenditure
Tech IP Solution
The solution was always going to involve a VoIP platform based on the need to migrate the existing telephone numbers to the new address when they couldn’t be moved on standard phone lines.
The type of system deployed is basically a cloud based telephone system, which means the only set up costs were the VoIP phones, the Internet connection being used for the calls and the on-site installation and set-up.
Timescales were also an issue and the VoIP platform choice meant that we could get the system up and running within the appointed timescales easily, with even time to spare.
Tech IP provided call bundles for the company including bulk minutes free of charge every month to UK mobile and UK land line numbers. With a simple migration of existing legacy telephone numbers from previous addresses, it meant that ‘The Buy to Let Broker’ could keep their existing telephone number even though they were moving out of the area, which was great news to them.
“The phone number was something we were very keen to keep hold of as it was the number all our customers knew us on. I was aware that sometimes with BT it’s not possible to keep the number even if you move around the corner so we were really pleased when Tech IP managed to come up with a solution to what was a very worrying problem for us.”
Tech IPs professional consultancy provided a one-step solution for ‘The Buy to Let Brokers’ managed from design to implementation and beyond. Their solution combined advanced functionality with improvement on call handling facilities for incoming calls, call recording and desktop integration allowing outgoing calls to be made from Microsoft Outlook contacts at the click of a button.
A closing comment from Matt Hardman at ‘The Buy To Let Broker’ “Having used the system for some time now, we have found many benefits with it that assists in providing greater functionality within the business. We would be happy to recommend Tech IP Ltd as a supplier of business telecoms services to other organisations based on our experience of working with them”
