Microsoft Teams – Direct Routing

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Many businesses utilizing Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony.

Give your Microsoft Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 SIP Trunking provider with simple provisioning, enhanced call control features, and carrier-grade infrastructure. All are provided at a competitive price, as a complete cloud solution.

Delivering a better experience

Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft calling plans and without the need for on-premises hardware. Teams – Direct Routing utilises Microsoft-certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

What is required to enable Microsoft Teams – Direct Routing?

  • Tech IP app for automated provisioning
  • Tech IP Teams Direct Routing Subscription including call bundles
  • Microsoft 365 or Office 365 license including Teams
  • Microsoft Phone System add-on
  • An internet connection

Why would you want it?

Cost saving

Significant cost saving per user when compared to Microsoft’s calling plans (allows you to maximise existing 365 license cost). With free calls to landlines and mobiles.*

Access to advanced call statistics

Online access to comprehensive call statistics enables informed business decisions. Advanced management information relating to call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details statistics.

Complete Cloud Solution

Cloud-based solution with no expensive initial outlay as there’s no need for traditional hardware.

01, 02, 03 and 08* number termination

01, 02, 03 and 08* termination with no number translation. *Natively terminates on the endpoint but termination charges would still apply for 08 numbers only.

Never miss a call

Tailored business continuity with network and number-level resilience to keep your business working.

Access to Education Community

Using our “Janet Connected” accreditation means that we can provide IP voice services to the education community in a direct manner.

Never miss a call

Tailored business continuity with network and number-level resilience to keep your business working.

Access to Education Community

Using our “Janet Connected” accreditation means that we can provide IP voice services to the education community in a direct manner.

Agile working

Allows for flexible and remote working and enables a collaborative approach.

Number porting

Keep the same geographical number wherever you are.

Voice integration with Microsoft Teams

Microsoft Teams – Direct Routing combines the pedigree of the UK’s leading SIP Trunk provider with the ubiquity of the world’s largest business communications platform.

Our voice services can be fully integrated into Microsoft Teams with full PSTN breakout. We have triplicate entry points into Microsoft Azure providing high levels of resilience and availability. We have the interconnects, so customers don’t have to.


Maximising your Teams – Direct Routing underpinned by robust, reliable connectivity

Converged Services

A converged service can offer Quality of Service: our ‘end-to-end’ approach to designing, testing and providing services across both UCaaS and Access gives us the necessary visibility and control needed to deliver a consistent and robust voice and video quality to our business customers.

Converged Broadband

Our Converged Broadband service has been specifically designed to prioritise voice and video traffic at a high quality. Calls never traverse the public internet and we use advanced traffic management techniques throughout the call path to assure the quality of both communication streams.

* Subject to terms and conditions.

If you would like to talk to us about Microsoft Teams – Direct Routing, contact us today.


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