How to make 3-way calls with your Cloud desk phone

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3 Telephone wires Phone lines

3-way Calling is a quick, efficient and cost-effective way to allow people anywhere in the world to all speak on the same call. This is particularly great for businesses who might need to hold regular meetings between teams that are in different locations. With a Cloud desk phone from Tech IP, making 3-way calls couldn’t be easier. Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three-way call, end the call and place the people you were talking with on hold.

Setting up a 3-way call

There are two ways to set up a three-way call: the conventional way —by calling two people and using the Confrnc soft key — or joining two existing calls using the Join soft key.

To set up a 3-way call:
  1. Call the first person.
  2. From Lines or Calls view, press More and then Confrnc. The active call is held.
  3. Using the Dialler, call the second person.
  4. When the second person answers, press More and then Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown below:
3-way calls
Holding and resuming three-way calls

When you place a three way call on hold, you place the other two people in the call on hold. No one in a held three-way call can hear each other.

3 way calling conference calls
To place a three-way call on hold:

From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the conference first. The other two people in the call are held. The following example shows a held three-way call-in Calls view:

To resume a held call: 

From Lines or Calls view, press Resume.

Verbal communication keeps information flowing throughout every organisation and whilst advances in email, chat and video are making businesses even more high-tech, the group audio call still holds a unique place in daily business communication.  If you would like more information about 3-way calling, then please contact us on 0800 505 3350 or drop us a contact form and we will be happy to send you more details. Alternative why not visit our Cloud telephone systems page where you can find out more about this great technology and see how it could improve your business.



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