The easy option when it’s time to move to a new telephone system, is to simply go out and buy a like for like replacement. No one wants the hassle of learning how new telephone systems work. However, in not doing so, you are missing a golden opportunity to bring a range of powerful new capabilities into your business.
If you’re looking for a new business phone system in 2019, there are several questions you need to answer first.
1. Type of telephone System
Do you need a full phone system that includes physical desk telephones, or could your business get by with a virtual phone service that relies on mobile devices?
2. Do you want an on-site phone system?
If you choose VoIP, do you want to house the system at your business (on-premises)? Or perhaps have it hosted by your service provider (cloud-based)?
3. Disparate Systems
Do you have different systems in different offices resulting in features that don’t work the same, causing staff confusion?
4. In need of a flexible working environment?
If you find that you or your employees need to work from different locations or spend time travelling to lots of meetings and events? Do you need to stay connected when out of the office? Sound familiar? Then it’s definitely worth considering a phone system which allows remote working such as a hosted platform. This way you can deliver business phone extensions to any employee anywhere that acts as one seamless system.
5. Fluctuating/Fraudulent Expenses
Are you worried about unexpected bills with domestic tiered minutes pricing or high International calling costs?
When you bought your last telephone system, do you think you got a good deal – or did you find out a lot of hidden costs after you bought the basic system?
Do you want to avoid hidden costs with maintenance of the system this time around?
6. Enterprise Usage
Do your remote workers struggle with calling people in the business simply because they are remote?
Are your staff struggling with those endless sets of buttons on the handset and end up dropping customer calls?
Do your mobile workers feel detached from the business when they are out of the office?
Are you unsure your younger staff are using their own mobiles whilst in the office?
Does the phone system deliver the professional image that you want to portray of your business?
What to do
Buying the right telephone system can make a huge difference to the success of your business in next 5-10 years. The correct phone system could be the difference between hiring less staff, winning more contracts and saving you money. Or having a severe impact on your bottom line if you get it wrong.
To ensure that you select the telephone system that best fits your needs, we always advise that you prioritise the questions that are most important for your business. By determining what features, you need the system to have now, and what features you might need down the road as your business grows the easier it will be to select the right business phone system for your business.
For more information about our systems and which one would work best in your business, contact us on 0800 505 3350 and one of the team would be happy to talk to you about all of the different options available. Alternatively, you can visit our Telephones product page and discover all about the different types of telephone systems we provide to consider which one is the right choice for your business.
You might also want to download our telephone systems Buyers Guide as useful reference material or even run a Quick Quote to obtain a budget cost for a new telephone system in less than 60 seconds.
