Microsoft Teams with Operator Connect

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

Quick Quote
Operator connect

Elevate Your Microsoft Teams Experience with Operator Connect

In the fast-paced landscape of modern business, effective communication is paramount. Microsoft Teams Phone has emerged as a cornerstone solution, simplifying communications for businesses. Tech IP brings a new dimension to this experience with Operator Connect, seamlessly integrating and enhancing Teams calling capabilities. This blog explores the transformative potential of Operator Connect, unlocking the full power of Microsoft Teams for businesses.

Unlocking the Potential

Operator Connect is designed to optimise your Teams experience, offering a user-friendly interface and real-time call management. Making and receiving calls becomes effortless, efficient, and cost- effective. The cloud-based nature of Operator Connect minimises capital outlay on new hardware and maintenance costs, providing significant savings per user compared to Microsoft calling plans.

Getting Started with Operator Connect

To embark on this journey, businesses need:

– Microsoft 365 or Office 365 license, including Teams
– Microsoft Teams Phone Standard add-on (included in the E5 license)
– An internet connection


Key Benefits of Operator Connect:

1. Cost-Effective Business Solutions:

– Minimal capital investment
– Set up, deploy, and manage users with ease via Teams Admin Center
– No dependency on PowerShell or complex configurations

2. Business Continuity:

– SIP Trunk Call Manager (STCM) ensures uninterrupted inbound calls
– Reporting features for users unable to connect to Teams
– Quick setup and invocation of disaster recovery plans via Teams Admin Center

3. Increased Communication:

– Make and receive calls directly from Teams app
– Enhance collaboration and connectivity for team members regardless of location

4. Enable Flexible Working:

– Seamless calling experience through Teams, whether in the office, traveling, or
working from home
– Leverage existing Microsoft 365 license investment

5. Security:

– Direct interconnects into Microsoft Azure Peering Service (MAPS)
– Confidence in secure communication through end-to-end encryption

6. Ease of Administration via Teams Admin Center:

– Simplified management platform for real-time assignment of telephone numbers
and user addition
– Technical support and shared 99.99% uptime SLAs for enhanced reliability

7. Scalability:

– Instantly scale up or down users based on business requirements


Operator Connect Calling Features:

1. Cloud Auto Attendant:

Customisable menu for efficient internal and external call navigation

2. Cloud Call Queues:

Efficient call queue management during busy periods with greetings and music on

3. Make and Receive Video Calls:

Face-to-face video calls using computer cameras, speakers, and microphones

4. Voicemail:

Access and manage voicemail messages within the Teams application

5. Call Park and Retrieve:

Hold and retrieve calls from any device with the Teams App for flexibility and

6. Call Forwarding / Multi-Device:

Establish forwarding rules for calls, ensuring flexibility and mobility

7. Call Transfer:

Facilitate internal and external call transfers for seamless communication handoffs

8. Group Pick Up:

Share incoming calls with colleagues for efficient call answering

9. Caller ID:

Display detailed caller information from the business directory

10. Integration with Outlook:

Schedule and join Teams calls directly from the Outlook calendar for productivity

11. Music On Hold:

Enhance caller experience with customizable music on hold

12. Never Miss a Call – Real-time Access to STCM:

Access STCM call management platform for call diversions and group pickups

13. Inbound Call Performance – Always On Inbound Call Analytics:

Monitor and manage inbound call traffic for improved customer service

14. Improved Customer Service – Easy to Use:

User-friendly web portal for centralised call management integrated with Microsoft 365 services


The Added Advantage – SIP Trunk Call Manager (STCM):

Tech IPs SIP Trunk Call Manager ensures businesses never miss a call, providing robust business continuity and centralised call management. It included with all Microsoft Teams Phone solutions, offering additional features and reporting for enhanced operational support.

Call Recording for Microsoft Teams Phone:

Tech IP collaborates with Dubber to provide Call Recording for Microsoft Teams Phone,
enabling businesses to meet legal and regulatory obligations while improving customer service


Why Choose Tech IP:

– Supplier Gold Partner
– Certified Microsoft Solutions Partner for Modern Work
– Operator Connect provider selected by Microsoft in the UK
– Extensive experience in delivering cloud-first communication services
– SIP trunk provider in the UK
– Accredited provider across various public sector purchasing frameworks

In conclusion, elevate your Microsoft Teams experience with Tech IPs Operator Connect. Whether it’s seamless communication, enhanced collaboration, or robust security, Tech IP ensures your business maximises the potential of Microsoft Teams Phone. With Operator Connect, step into a new era of efficient and powerful communication solutions.

📞 Phone: 0345 389 2310
📧 Email:

Like This?
You may also like:


Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

Latest Tweets

See our latest tweets from the Tech IP Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners

Below are some of the companies that are partners with Tech IP. Please click on the logo for more information on each of our partners.

Communication Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network cabling

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Samsung Galaxy phone line up


We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.