Does your business really need a customer contact centre?

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

Quick Quote
Contact centre workers

The short answer is YES – but it doesn’t need to be a complex and expensive solution.

Contact centre capability is no longer the sole domain of large businesses and enterprises.

Find out why SMEs can, and should, finally reap the benefits of the modern cloud-delivered contact centre solution.

Your customers want more…

• 68% use more than three channels to interact with customer service.
• 60% value the ability to resolve issues quickly as the top aspect of a good customer service experience.
• 64% expect real-time interactions and responses.

The right customer contact centre solution will make the difference between:

Happy customers… Dissatisfied customers…
52% would pay more for a speedy and efficient customer experience  62% share their bad experiences with others
64% are more likely to recommend a brand when it provides simpler experiences and communications 32% would stop doing business with a brand they loved after one bad experience
71% recommend a product or service because they received a “Great experience” 46% remember bad experiences from over two years ago

Better customer experience means happier customers, as well as better business performance.

Compared to their competitors, experience-driven businesses boast:

  • 1.4x revenue growth
  • 1.7x customer retention rates
  • 1.7x customer lifetime value

What’s holding you back?

Getting it right the first time is critical. Long wait times, disjointed communication channels, lack of useful data, and poor personalisation are hurting your business:

  • 55% of customers think long wait times are the most frustrating aspects of a bad experience.
  • 42% are frustrated by having to repeat themselves to multiple agents.
  • 68% find it annoying to have their calls transferred to a new agent
  • 33% ended a relationship with a brand because their experience wasn’t personalised enough

Customer demands have changed, but luckily so has the technology to help your business give your customers what they want. A cloud-based omnichannel contact centre solution can give you the competitive advantage you need to succeed by:

  • Reducing IT, integration, and support costs.
  • Implementing advanced and evolving feature sets.
  • Providing simplified, connected interactions on multiple channels.
  • Improving agent engagement with one simple-to-use solution.
  • Ensuring advanced reporting and data with CRM integration.

A cloud-based omnichannel contact centre is your chance to turn dissatisfied customers into happy ones – without breaking the bank or adding complexity to your business.

For more information click ‘Here‘ to go to our Cloud Contact webpage

or to receive a quote – contact us today on 0345 389 2310. Or send an email to

Like This?
You may also like:


Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

Latest Tweets

See our latest tweets from the Tech IP Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners

Below are some of the companies that are partners with Tech IP. Please click on the logo for more information on each of our partners.

Communication Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network cabling

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Samsung Galaxy phone line up


We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.