Customer Loyalty…What’s the Secret?

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

Quick Quote
customer Loyalty

In today’s fast-changing, competitive business environment, excellent customer service is essential for success. In fact, service may be the key to differentiating your business from the competition. It can also be the reason why your customers choose to keep coming back!

To keep a customer over the long term, you can’t treat the relationship as transactional. Its no longer about them giving you money and you supplying a product. The market is so big now that you really have to stand out from your competitors if you are to keep those customers coming back. Without a deeper connection, there’s no reason for them to continue to choose to do business with you. You have to show them who you really are as a company.

Building a strong relationship with all your customers is the key to a successful business. You want your business to be the first one they think about when choosing a new service or product. Making sure you meet all customers needs and expectations, can go a long way to maintaining a strong relationship with your customer base.  Even something as simple as a small, unexpected free gift after a purchase, or providing a little extra service above and beyond that for which you were hired,can sometimes be the deciding factor of whether they choose your business over another.

Going the extra mile for your customers will make them feel appreciated and might even generate some referrals

As a leading provider of business telecoms communications in the UK, customer service is a crucial part of our business. Our customers entrust us with their most important, business-critical applications and voice, data and mobile communications. Their businesses depend upon the service we provide, and they expect the highest levels of quality and reliability.

Give your customers a reason to shop with you again. Continue to hone and improve your offerings – and remember to articulate to existing customers what’s new. Changes and updates are more reasons to interact with your client base on a regular basis. But be careful not to bombard them with every update you send out. You only really want to send them things that are relevant to their business. Keeping customers loyal can mean the difference between a successful company and one that wastes its time, energy, and money endlessly chasing new prospects.

Did you know It costs five times more to acquire a new customer than it costs to retain a current customer? 

We have worked hard to create a company that looks after its customers better than anyone else and provides high quality products and services to the telecoms market. Our focus is always on delivering excellent customer service to all our clients. We always take the time to listen and respond to customer feedback and act upon this to constantly improve our services.

If you would like to speak to us about any of the products and services we offer or for more information, then please give us a call on 0345 389 2310 or send us an enquiry online by clicking here.


Like This?
You may also like:


Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

Latest Tweets

See our latest tweets from the Tech IP Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners

Below are some of the companies that are partners with Tech IP. Please click on the logo for more information on each of our partners.

Communication Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network cabling

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Samsung Galaxy phone line up


We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.