eGroupWare is free open source groupware software intended for businesses of all sizes. The software is designed to help people who are working online collaboratively to achieve their goals.
As a leading Online Collaboration Tool, it’s the top choice for many large organisations, allowing its users to Manage Contacts, Group Calendars, Appointments, Tasks and Projects, File Management, E-mail client and To-Do Lists. eGroupWare is both feature rich and highly flexible. But what if you could extend your investment even further, while enhancing sales and service productivity?
With a Cloud Phone from Tech IP, you can now integrate your phone system to work along with eGroupWare, allowing you to call your contacts directly from your computer screen. The screen popping feature includes incoming caller information and case information pulled directly from your database. This allows you to know exactly who you are talking to and any case information before you take the call.
Tech IP can provide this functionality now off the shelf with no need for any development or expensive deployment costs. In fact, it costs just £1.50 for the software required per month/ per user to add this functionality with our Cloud phones on your desk.
Benefits:
- “Click to Call” contacts directly from the eGroupWare software which then controls your desk phone and dials the number.
- Presence indications to other users confirming if you are on your phone, in a meeting etc.
- Matching incoming calls to records in eGroupWare when your phone starts to ring with pop ups on screen before you answer.
- The ability to record all your telephone call history within the activity history so you know exactly when you last spoke.
If you would like more information about this fantastic application, then please contact us on 0800 505 3350 or drop us a Contact Form and we will be happy to send you more details.
