Business Telecoms Blog
 & News

A great overview from the market leaders Avaya’s CEO on emerging communication technology today. In this video hear from Brett Shockley, Avaya Applications and Emerging Technologies about current trends including BYOD, Cloud solutions, Mobility and Video. Find out how they can help your organisation collaborate more easily and access information faster for better-informed decision making. […]

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Communications solution provider Avaya have announced they are to acquire RADVISION Ltd, a leading provider in videoconferencing.  The acquisition is expected to close within approximately 90 days depending on the satisfaction of agreed closing conditions. The Radvision portfolio includes a wide range of video conferencing products targeted at all customers ranging from a small business […]

The UK’s first mainstream 4G mobile service may launch later this year, says Ofcom.  The new network would deliver broadband style speeds across the air, allowing for mobile devices to deliver services instantly. ‘The mobile phone operator Everything Everywhere has submitted an application to Ofcom to use its existing spectrum to deliver 4G services,’ Ofcom […]

Communications management, including call reporting, is not a new concept, but lots of people haven’t explored it fully. Communications management can deliver significant business benefits, regardless of business size or industry sector. Historically, communications management was used to verify a phone bill at the end of the month or allocate call costs across departments. Whilst […]

EFM stands for Ethernet in the First Mile, it provides a reliable high speed Internet connection. Traditionally businesses had the choice between a standard ADSL service and fibre-based Ethernet services. Unfortunately, some businesses find ADSL is not fast enough for their needs, whereas fibre-based Ethernet services are expensive. EFM is in-between these two services.  Many […]

As more and more tablets and smartphones are doubling up for business and personal use, how does your business mange and protect these devices?  Should the worst happen, and one of these devices get lost or stolen, not only is the employees personal information lost, but now everything from company emails to client contact information […]

Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones.  They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]

Have you ever had an incident that could have been resolved easily and quickly if only you’d had a recording of the telephone calls?  Or maybe you need to hold details of your client communications for marketing or training purposes or to comply with FSA regulations? If you answered yes then you should consider the […]

Take advantage of missed call reports.  This is a quick and effective way to go the extra mile.  Imagine your customer calls at a peak time when everyone’s busy, after 30 seconds or so they’ll probably hang up.  They may try again later but they could just call a competitor instead. So wouldn’t it be […]

What can your business do to cut the cost of your business mobile phone bill and take advantage of the productivity benefits it brings without incurring the high costs? For small and growing businesses, new telecoms technology offers a number of options for better managing your company’s mobile phone charges. You can offload calls from […]

Over the last couple of years the occurrence of telephone system hacking has seen a massive increase; the reason for this is simple… Attacking business telephone systems is a high profit low risk activity. A hacker will normally link together several unprotected telephone systems making tracing the calls almost impossible. They generate profit by dialling […]