Business Telecoms Blog
 & News

Many businesses benefit from incoming 08xx numbers.  These non-geographic telephone numbers are commonly used today and include 0800, 0808, 0845, 0844, 0870 and 0871. With these numbers, you can track the volume of calls presented to your business easily at the end of every month when you receive your billing data. Using a different 0800 […]

If your business needs a call centre facility then it would benefit from an ACD (Automatic Call Distribution) system.  An ACD (Automatic Call Distribution) system monitors the number of calls coming in, who answers them and how long it takes to answer the call.  It allows incoming calls to be distributed more evenly, increases your […]

It is no longer a legal requirement to have a maintenance service cover agreement in place for your on-site telephone system, however, we always recommend putting a service contract in place to ensure you have a predefined engineering response time agreed upon for major faults so you can avoid the generally much higher cost to […]

For any business that needs to reach customers quickly and easily, directly messaging their phone is the perfect solution. It takes just a few seconds to send and receive text messages from your computer – and no expensive software is required either. It’s ideal for communicating reminders and appointments, and invaluable for schools, doctors, dentists, […]

There are almost unlimited business benefits to be had from integrating your computer and telephone systems.  You can work faster and smarter while offering customers an even better standard of service. Making Calls When making calls, you can use a feature known as ‘click to call’.  It creates a button within contact databases such as […]

Businesses today need a flexible workforce; they can’t afford to have people sitting around waiting for the phone to ring.  It’s been estimated that the average UK worker now spends around 40% of their time away from their desk.  But if the team is out and about it means customer telephone calls to the office […]

With so many telecom providers and literally hundreds of different lines and calls tariffs on the market, working out whether you’re getting the best deal is a headache. Getting truly independent advice about how much you should be paying is difficult too.  But you don’t need to rely on providers, by following our 8 easy […]

External telephone lines provide the fixed network voice connections between you and the outside world.  You really need to get it right first time because insufficient telephone lines may have your customers complaining about the engaged tone – worse still they may decide to call a competitor because they “can’t get through”.  Your staff may […]

Everyone can make use of a new Tom Tom GPS unit and for a limited period, only Tech IP is offering a FREE Tom Tom device with every business telephone system ordered before the end of March 2012. If you want to discuss your business telephone system requirements please give us a call on 0800 […]

There are two types of phone solutions to choose from – an on-site phone system or an off-site hosted phone system. The on-site phone system can be connected using the standard telephone network as PSTN, ISDN or VOIP whereas the hosted solution can only be connected via the internet. Note: You will need a cat5 […]

We are moving towards a future where offices and fixed work locations are likely to disappear.  People increasingly want to work from home; it addresses their need for work/life balance and helps them avoid the stressful daily commute.  Companies benefit too, it’s an easy solution to attracting the best staff regardless of where they’re located […]

Take advantage of missed call reports.  This is a quick and effective way to go the extra mile with your customer service.  Imagine your customer calls at a peak time when everyone’s busy, after 30 seconds or so they’ll probably hang up.  They may try again later but they could just call a competitor instead. […]