Business Tech Blogs & News

Not sure? Well, unless it’s helping you increase sales, lower overhead or work more productively, then it’s hurting your business and costing you money. It’s that simple. Surprised? Most small business owners are. If any of the following describes your business, you should consider moving to a newer communications system:   You plan on operating […]

In recent years, the global economy has seen sustained levels of high unemployment. So that means it’s easier than ever to find and hold on to great employees, right? Wrong! Finding and retaining the really effective employee remains a major challenge, particularly because today’s work force is so diverse.  That’s why “one-size-fits-all” strategies for keeping […]

Most businesses are small (over 98% have less than 100 employees) and they like it that way: they value the flexibility, responsiveness and customer interaction. So why encouraging small businesses to “Think Big?” Well it’s not because small is bad:  The competitiveness of an organization is now less dependent on its size than ever before. The […]

Video conferencing allows multiple participants to have face-to-face meetings whilst sharing laptop data and connecting to multiple other locations without the need to travel. Not only does this save on fuel costs but also time traveling, stuck on roads and motorways.  A one-hour meeting is now literally a one-hour meeting rather than additional traveling time.  […]

Informing Relevant Parties of Recording/Monitoring It is not necessary to gain consent from participants in a telephone call before commencing recording, monitoring or intercepting. However, all reasonable efforts must be taken to inform all parties of the intent to record or monitor. This is generally achieved via information contained in advertisements, letterheads or within terms […]

A study by TalkTalk Business has revealed the changing face of business communications in the UK. The research shows that SME employees spend over a day a week writing and sending emails, and SME spend over £1.2 million a year in labour costs on employee time spent emailing. Due to a reliance on communicating to […]

In mid-2010 the Payment Card Industry stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded. Is your call recording solution meeting the specific requirements of the PCI?

Why use all of your cash to pay upfront for your telecoms equipment when you can spread the payments over the next 3 years at no extra cost with avaya? Our new finance scheme allows you to pay for your telecoms solutions over the working life of the equipment with no interest charges. The cost […]

Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones.  They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]

Many businesses benefit from incoming 08xx numbers.  These non-geographic telephone numbers are commonly used today and include 0800, 0808, 0845, 0844, 0870 and 0871. With these numbers, you can track the volume of calls presented to your business easily at the end of every month when you receive your billing data. Using a different 0800 […]

If your business needs a call centre facility then it would benefit from an ACD (Automatic Call Distribution) system.  An ACD (Automatic Call Distribution) system monitors the number of calls coming in, who answers them and how long it takes to answer the call.  It allows incoming calls to be distributed more evenly, increases your […]

It is no longer a legal requirement to have a maintenance service cover agreement in place for your on-site telephone system, however, we always recommend putting a service contract in place to ensure you have a predefined engineering response time agreed upon for major faults so you can avoid the generally much higher cost to […]