British Bath Designers Design and Form Refresh Their Phone Technology

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

Quick Quote
Design and Form Case Study


Design and Form Ltd are a long-established British bath designer and manufacturer. They produce custom baths and spa hydrotherapy systems for private and professional clients across the globe. They also sell a large range of deep soaking tubs, built-in and free-standing baths under their own ‘Cabuchon’ brand.


Design and Form were operating with an Avaya IP Office phone system which had fulfilled the needs of the business well for many years. However, the business was looking at extending the system to support additional users and the old Avaya system was becoming progressively dated. The phone system was still operating with older ISDN type phone lines, which inevitably needed upgrading leading up to their switch off in 2025.

Tech IP concluded that the upgraded solution needed to accommodate predominantly cordless phones, apart from the main answering position. The upgrade needed to take place after Design & Form had completed the expansion of the on-site network cabling infrastructure to the new office areas, which the business was expanding into.


After consultations, a sight survey and meetings, Tech IP recommended Design and Form refresh their phone technology with an upgrade to our Cloud VoIP phone system platform, as we believed this would be exactly what Design and Form needed for growing their business. The process was then completed in the late months of 2021.

Jordan Petts at Design & Form who managed the upgrade with Tech IP commented “We felt confident Tech IP would be able to help us upgrade to a new phone system having worked with them for our previous phone system already. I am pleased to say that we were not disappointed and have found the new system an asset to our business. We especially like the new applications available for our PC’s which work with the new phones making outgoing calling so much simpler and the extended coverage of cordless phones on site has also improved efficiencies. I wouldn’t hesitate in recommending Tech IP to anyone else looking to upgrade or switch to a new business telecoms provider.”

Like This?
You may also like:


Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

Latest Tweets

See our latest tweets from the Tech IP Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners

Below are some of the companies that are partners with Tech IP. Please click on the logo for more information on each of our partners.

Communication Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network cabling

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Samsung Galaxy phone line up


We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.