Nuisance phone calls seemed to have hit a new all-time high in recent years since the introduction of the PPI (Payment Protection Insurance) claim, with many people receiving on average 5 calls a day concerning mis-sold policies.
Whilst any kind of reimbursement for unfair loss has been great for customers and their bank balances, it’s not so good for those of us who are hounded day and night with calls who at the end of it have nothing to show for it but a lot of wasted hours and rise in our stress levels.
In particular for businesses these types of nuisance phone calls can be a real problem, causing no end of inconvenience and unease and for more vulnerable consumers, can even generate considerable distress and anxiety.
As we all know, when it comes to business, “time is money” and the more time staff spend answering these calls, the less time they have to talk to customers and potentially boost profits.
How can you put a stop to nuisance phone calls?
The Corporate Telephone Preference Service (TPI) is a free service under which businesses can opt out of unsolicited sales and marketing calls. By law, any kind of organisation are banned from calling numbers registered at CTPS unless they have your consent to do so.
For more information about the CTPS and advice on how to sign up please visit the Corporate TPS Website
We hope the above information is useful to you, if you would like any further assistance then please contact us for a quick chat on 0800 50 533 50, alternatively you can download our telephone systems buyers guide as useful reference material.
